Official Matterport technical service
We repair your Matterport camera with specialised technicians,
official parts and the support of a service centre authorised by
Matterport.
- 30-day warranty on repairs
- Official Matterport parts
- Pro3 battery repair and replacement
We will help get your camera working again
Global Geosystems is authorised by Matterport to provide repair and
battery replacement services for Matterport Pro3 cameras.
Our technical team assesses each camera individually to identify the
fault and determine whether the repair is covered by the warranty.
- Guaranteed repairs
All our repairs include a 30-day warranty.
- Official parts
We use components purchased directly from Matterport.
- Professional diagnosis
A specialised technician assesses the condition of the camera
and its warranty coverage.
What warranty does my camera have?
The warranty covers the camera and tripod mount. The warranty period
depends on the camera model or kit purchased.
Matterport Pro2
2 years
from the date of purchase.
Matterport Pro3
2 years
from the date of purchase.
Acceleration Kit
3 years
from the date of purchase.
Performance Kit
2 years
from the date of purchase.
The warranty may become void if the camera has been dropped, struck
or damaged as a result of improper use. Our technician will inspect
the equipment before confirming whether the repair is covered.
What should you do with your camera?
The procedure depends on whether the equipment is still within its
warranty period.
My camera is under warranty
Prepare the equipment correctly and send it to us so that we can
inspect the fault and arrange the appropriate solution.
- Prepare the camera.
Pack it as securely as possible. You do not need to use the original
packaging, but you must remove the batteries and all accessories. - Send the equipment with shipping charges payable on delivery. Rúa Xesta, 77A
15895 Ames, A Coruña
Spain
- Choose the solution.
Once we receive the camera, you will be able to choose between
repairing your unit or replacing it with a new one. Replacement
usually reduces waiting times.
My camera is no longer under warranty
Before carrying out any work on the equipment, we perform a technical
diagnosis and prepare a repair quotation.
- Initial quotation.
We prepare a quotation covering the diagnosis and the shipping
costs for collecting and returning the camera. - Technical diagnosis.
Once we have received proof of payment and the camera, our
technician will inspect the equipment and identify the problem. - Customer approval.
We will inform you of the repair cost before carrying out any work.
Diagnosis (Shipping not included)
€400 + VAT
Do you need a camera while we resolve the issue?
In addition to our technical service, we offer new, pre-owned and
rental Matterport cameras so that you can continue working on your
projects.
Tell us what is wrong with your camera
Complete the form with your details and a brief description of the
issue. Our team will review your request and explain the next steps.
- Clearly describe the problem or error message.
- Include the camera model in your message.
- We will help you determine how to process the issue.
Request technical support
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